Frequently Asked Questions

Cryptocurrency exchange

• How to buy or exchange cryptocurrency?

  In order to conduct exchange transactions, you need to register on the site. You will be required to enter an email address and create a password. We collect data in accordance with the User Agreement, Privacy Policy and AML rules.

• What can I do if my order has expired?
• How can I track my order?
• Why is my wallet address displayed as invalid?

   

   

• Why does it take so long to send a transaction?
• What can I do to speed up the transaction?
• What happens if I set a low network fee?
• What is the difference between fixed and floating exchange rates?
• How long does the exchange take?
• What is the transfer fee?
• What cryptocurrencies does the platform support?

  Exchange and buy Bitcoin (BTC), Ethereum (ETH), Ripple (XRP), Litecoin (LTC) and many other crypto assets using the most suitable payment methods, which are presented in the list of available ones.

• I have closed the Fixed Float website, how can I return to the order?